Managed Assurance
Scheduled reviews of cloud, Microsoft 365 and endpoint controls, with prioritised actions, clear reporting and an agreed improvement backlog.
MANAGED SERVICES FOR MID-MARKET & ENTERPRISE
Expertise that extends
your IT team.
Managed IT, Microsoft 365, Azure and security services for mid-sized and enterprise organisations. As an independent Microsoft consultancy and managed IT service provider, SpaceNet-IT aligns platform management, engineering and support with your team and operational priorities.
WAYS TO WORK TOGETHER
Define the right
service partnership.
Co-managed Operations
Extend your internal IT team with agreed engineering and support capacity, defined escalation routes and regular reviews of service performance and priorities.
Technical Partnership
Ongoing architecture and engineering input for complex environments, connecting your technology roadmap with security priorities, planned change and operational handover.
AGREED SERVICE COVERAGE
Protect your data.
Support your people.
Security & control assurance
Scheduled reviews of agreed identity and device controls, MFA, access, endpoint protection and patch status. Findings become prioritised actions. Continuous threat monitoring and incident response are separate requirements.
Backup & recovery assurance
Independent online backup for agreed Microsoft 365 data, devices or workloads. Define retention, exclusions and recovery expectations during onboarding; include scheduled job checks and agreed sample restore tests.
Technical escalation & support
Specialist support alongside your service desk and IT team for agreed applications, devices and platforms. Define named contacts, engineering capacity and escalation routes; direct user support can be scoped where needed.
A CLEAR AGREEMENT
Know what’s covered.
Know what happens next.
Business-hours support
Standard support is scoped for Monday–Friday, 09:00–17:00 UK time, excluding England bank holidays. Response targets, supported systems and contacts are agreed in your service schedule.
Defined service capacity
Services use agreed engineering or support capacity, with responsibilities mapped to your internal team and providers. Additional work requires approval. Out-of-hours support, continuous monitoring and major incidents need separate arrangements.
Structured onboarding
Onboarding reviews your environment, access controls, service dependencies, documentation and recovery scope. We agree ownership, transition priorities and the onboarding fee before work starts.
Licences & tools
We do not sell software licences. We work alongside your existing licensing provider, reviewing your tools and advising on requirements so you get more value from your current subscriptions. Security and backup tooling requirements are agreed within your service scope.
Projects & visits
Migrations, new SharePoint sites, agent builds and substantial remediation are separately scoped, paid projects. On-site visits are agreed in advance.
Tailored commercial scope
Fees reflect platform complexity, service coverage, engineering capacity and delivery requirements. You receive a written scope, responsibilities and commercial terms before committing.
LET’S DISCUSS YOUR PRIORITIES
Move your technology forward.
With a clear delivery plan.
Discuss your cloud estate, security priorities or next transformation project. We work with business and IT leaders to define the outcomes, responsibilities and specialist support you need.
Book a conversationBased in Kingston upon Thames · Remote delivery and agreed on-site engagements